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Shipping & Returns
Shipping Policy
Thank you for shopping at Diamond Christyle! We aim to provide you with a seamless and efficient shipping experience. Please review our shipping policy to understand how we process and deliver your orders.
1. Processing Time:
1.1. Our standard processing time is 3-4 business days. During this time, we will prepare your order for shipment, conduct quality checks, and package it securely.
1.2. Please note that processing time does not include weekends or holidays. Orders placed on weekends or holidays will be processed on the following business day.
2. Delivery Destinations:
2.1. We currently offer shipping to the United States.
2.2. If your country is not included in the list above, please contact our customer service team at diamond@diamondchristyle.com for further assistance.
3. Estimated Delivery Time:
3.1. The estimated delivery times are as follows:
- United States: 6-11 business days
3.2. Please note that these are estimated delivery times and may vary depending on unforeseen circumstances such as weather conditions, or delays during peak seasons.
3.3. We strive to ensure timely delivery, but we cannot be held responsible for any delays beyond our control.
4. Tracking and Shipment Confirmation:
4.1. Once your order is processed and shipped, you will receive a shipment confirmation email containing your tracking number.
4.2. You can track the progress of your shipment by using the provided tracking number on our website or the respective courier's website.
4.3. It may take up to 48 hours for the tracking information to become available.
5. Shipping Methods and Carriers:
5.1. We primarily use reputable shipping carriers such as USPS, UPS, FedEx, and DHL for domestic shipments.
5.2. The choice of the carrier will depend on the shipping destination and the size/weight of the package.
6. Customs and Duties:
6.1. At this time we do not offer international shipments.
7. Multiple Shipments:
7.1. In some cases, your order may be split into multiple shipments to ensure faster delivery or due to stock availability. You will receive separate tracking numbers for each shipment.
8. Order Modifications and Address Changes:
8.1. Once an order is placed, it is not possible to modify or change the shipping address. Please ensure that the provided shipping address is accurate and complete to avoid any delivery issues.
If you have any questions or need further assistance regarding our shipping policy, please feel free to contact our customer service team at diamond@diamondchristyle.com or WhatsApp at +17027201635. We are here to help!
Return & Refund Policy
Diamond Christyle, does it's best to provide our customers with a pleasant shopping experience and the highest quality products. However, we understand that sometimes you may need to return an item or issue a refund. Please read our return and refund policy carefully to ensure a smooth process.
1. Returns:
1.1. We accept returns within 14 days of receiving purchase. After this period, we will not be able to process any returns.
1.2. To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. It should also be in its original packaging with all tags and labels intact.
1.3. Before returning an item, you must contact our customer service team at diamond@diamondchristyle.com to initiate the return process. Please provide your order details and a clear reason for the return in your email.
1.4. Once your return request is approved, we will provide you with a return address and any additional instructions.
1.5. It is the customer's responsibility to ensure the safe return of the item(s). We strongly recommend using a traceable shipping method to avoid any potential loss or damage during transit.
2. Refunds:
2.1. Once we receive the returned item and verify its condition, we will process your refund within 7 business days.
2.2. Refunds will be issued in the original form of payment used during the purchase.
2.3. Please note that shipping costs are non-refundable, and customers are responsible for all return shipping charges unless the return/exchange is due to our error.
3. Non-Returnable Items:
3.1. For hygiene and safety reasons, certain items are non-returnable. This includes underwear, swimwear, earrings, and any other items specified as non-returnable in our policy or on our website.
4. Damaged or Incorrect Items:
4.1. If you receive a damaged or incorrect item, please contact our customer service team within 48 hours of delivery at diamond@diamondchristyle.com Please provide your order details and photographs of the damaged/incorrect item, if applicable. We will arrange for a replacement or refund as per your preference.
5. Sale or Clearance Items:
5.1. Sale or clearance items are non-refundable and cannot be exchanged unless they arrive damaged or faulty.
Please keep in mind that this Return and Refund Policy can be subject to change without prior notice. We recommend reviewing our policy whenever making a purchase on our website.
If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer service team at diamond@diamondchristyle.com We will be happy to assist you.
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